Client experience in consulting
webinar - May 13, 2020 at 10:00am - 11am
Client Experience (‘CX’) is a critical focus area for professional services firms looking to differentiate their business.
Whether before, during or after a project, how your clients are experiencing your firm is arguably more critical in the current climate than ever.
Clients who rate their overall experience as excellent are 3.4x more likely to use your firms for additional services than if their experience is poor.
This is one of many findings you will learn by attending this webinar facilitated by Jon Huxley and Paul Hugh-Jones, Partners in beaton Research and Consulting.
Jon and Paul will explain some of the key findings from their recent research.
You will leave with a greater understanding of what client experience is, why it is a significant opportunity to differentiate, why it is essential to your clients and also with some tangible areas and tools where your firm can focus.
About the presenters:
beaton is the leading research and consulting house for professional services in Asia Pacific. The firm has been providing Voice of Client research services and consulting services to professional services firms for two decades.
Both Paul and Jon have a strong track record working with professional services firms in New Zealand and Australia to help them grow through better client experience.
Paul has a wealth of relevant experience having been chief marketing officer at global law firm Ashurst, plus global roles at British Airways and Bacardi.
Before joining beaton, Jon was General Manager of Business Development at Beca for six years. In addition to beaton, he is also New Zealand Director of The Business of Trust.